Employees in the Faculty of Health Sciences abruptly shifted to working from home when the national lockdown was announced in March. For ICT, this precipitated a chaotic rush to allocate, set up and distribute 50 laptops to staff and postgraduate students in just four days before the lockdown took effect.
Paul Rossouw and his team of 3 were faced with the unenviable task of virtually assisting staff and students to get tech-savvy, manage connectivity, learn new skills and of course, the most used phrase of 2020, “You're on mute!”.
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