There is often a "vicious cycle" of power and distrust between patients and health care providers in Africa, often fed by another problematic cycle between employers and providers.
So said Professor Lucy Gilson in her inaugural lecture, Providers, Patients and Power: Why trusting relationships matter to health systems, on 27 May.
There is a general sense of "powerlessness" among the role-players in the health sector, said Gilson, whose findings are based on more than 20 years' work in research and academic environments in Tanzania and South Africa. Gilson noted that patients often experience health facilities as a place of powerlessness and vulnerability, of risk - not of healing.
"At times of sickness we're all particularly vulnerable, but patients often feel themselves subject to the whims of 'provider power'," she said. "Not surprisingly, such experiences don't inspire patient trust in the provider."
Gilson said her research showed that most nurses distrusted their employer because they felt let down, uncared for and powerless to do anything.
However, Gilson added, local managers sometimes interrupt the vicious cycle between employers and providers, mediating between the two, and even encouraging a cycle of trusting interaction.
"But managers must be backed by frameworks and structures that allow decision-making autonomy and ensure accountability."
She also proposed concerted efforts to manage policy implementation better, and to engage communities and civil society organisations, among other initiatives.
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