Dear students and staff
During these uncertain times, the University of Cape Town (UCT) remains committed to providing support even while you are not on campus and under conditions of self-isolation. We acknowledge that current national and global conditions may create some levels of stress and anxiety. There are two important principles that guide us. First, that we continue to support you to remain healthy, physically and mentally; and second, that operations should continue virtually and online, where possible.
For example, the following support services remain available to you:
Student Financial Aid
Staff are working off site, focusing on finalising student funding for 2020. This includes:
Important information for financial aid and GAP-funded students will be shared via Vula, so students need to check their Vula Financial Aid tab.
Student Wellness Services
Even while students are away from campus, they can access certain Student Wellness Service (SWS) resources. SWS bookings can be made online, via email or on the UCT mobile app.
To help students through self-isolation and lockdown, SWS has made the following resources available:
Counselling: Students can continue to access their therapists for counselling via telephone or Skype. Sessions can be booked as usual, either online or via email. Students can book with any of the counsellors on the SWS booking site – they don’t have to book with their usual faculty counsellor.
The UCT Student Care Line continues to provide 24-hour telephonic counselling on 0800 24 25 26.
Beginning in Term 2, therapists will share tips for maintaining physical and mental health online, to support students as the teaching programme shifts to online learning.
Medical Advisory: Students can seek medical advice by calling SWS on 021 650 5620. Please note: these calls are not consultations. Students can also book a request online for a consultation with the Clinical Nurse Practitioner, who will call back at the appointed time.
Beginning in Term 2, the SWS medical team will share health self-help tips online to support students.
COVID – 19 queries from anywhere in South Africa can be directed to the National Institute for Communicable Diseases Hotline: 0800 029 0999.
Psychosocial Support: All SWS social workers will be available for telephonic psychosocial support. Sessions must be booked, as usual, either online or via email to email@example.com.
Referral letters to other facilities and external services will be provided upon receipt of an emailed request.
Peer counselling support: Peer-counsellors from SWS will offer counselling and public awareness programmes on Monday to Saturday from 12:00 to 17:00. Peer support is also available via telephonic contact, Skype, Zoom and email. Appointments can be arranged via direct messenger or the SWS website.
Services provided by the Office for Inclusivity and Change (OIC) are continuing via virtual platforms such as Microsoft Teams, Skype for Business and Zoom. These services help to build and maintain unity and solidarity across UCT – all the more important during the self-isolation caused by the COVID-19 crisis. We call on all UCT stakeholders, students and staff members to meet online to continue their education journeys and transformation improvement plans. In this way, we can sustain the momentum and progress initiated earlier this year, and come back together again in stronger unity.
Critical services for disabled students continue, as does survivor support in the form of individual and group counselling which is being provided online for participating survivors. UCT survivors can join online counselling for individuals and groups, by contacting the new Survivor Support Officer, Yumna Seadat who joins UCT from Rape Crisis.
Academic leadership development
Dr Robert Morell will continue to meet with members of the New Generation of Academics Programme (nGAP) and the Next Generation Professoriate (NGP) via Skype and will communicate via newsletters. The relevant members of staff can also use email groups for nGAP and NGP to stay in touch as a cohort.
Social Responsiveness Hub resources for community engaged teaching and research
The Social Responsiveness (SR) hub will meet virtually during this period to support staff and students in their SR activities as follows:
This information demonstrates our commitment to providing support during these uncertain times. Updates will be communicated to you as they develop.
Professor Loretta Feris
Deputy Vice-Chancellor: Transformation
Updates will be posted on UCT’s Coronavirus Disease 2019 feature page on the UCT News website.
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